Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email, phone number, company/organisation name)
• Communication preferences and service requirements
• Information you provide when making enquiries or requesting quotes
• Correspondence and communications with us

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Communicate with you about our services and your projects
• Process quotes and service agreements
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who assist in our business operations (e.g., laboratory services, survey providers)
• When required by law or to protect our legal rights
• In connection with a business transaction such as a merger or acquisition

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related information is typically retained for 7 years in accordance with professional standards.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to or restrict certain processing of your information
• Lodge a complaint with the Office of the Australian Information Commissioner

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible.